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💡 Prevention: Always keep 0.5–1 MATIC in wallet for gas fees

Polymarket Withdrawal Stuck: Complete Fix Guide

Step-by-step solutions for every withdrawal issue: insufficient gas, wrong network, pending transactions, exchange problems, and when to contact support.

🔍 Quick Diagnosis: What's Your Issue?

  • • Transaction won't confirm: Jump to Issue #1 (Insufficient Gas)
  • • Funds disappeared: Jump to Issue #2 (Wrong Network)
  • • Transaction stuck >1 hour: Jump to Issue #3 (Pending Too Long)
  • • Exchange says "not received": Jump to Issue #4 (Exchange Problems)
  • • Can't withdraw at all: Jump to Issue #5 (Connection Problems)

Issue #1: "Insufficient Balance for Gas Fee"

🚨 What This Means

You need MATIC tokens to pay Polygon network gas fees. Without MATIC, withdrawals fail.

Symptoms: MetaMask shows error "insufficient funds for gas" or transaction immediately fails

✅ Solution: Add MATIC to Your Wallet

  1. 1

    Buy MATIC on Exchange

    You need 0.5–1 MATIC (~$0.50–$1) minimum

    Where to buy: Coinbase, Binance, Kraken

  2. 2

    Withdraw MATIC to Polygon Network

    ⚠️ CRITICAL: Select "Polygon" or "MATIC" network

    Paste your MetaMask wallet address

  3. 3

    Wait 1–5 Minutes

    Check MetaMask → Switch to Polygon network → MATIC appears

  4. 4

    Try Withdrawal Again

    Now you have gas to pay network fees

💡 Alternative: Use Polygon Faucet (Free MATIC)

If you only need tiny amount for 1 transaction, get free MATIC:

  • • Visit faucet.polygon.technology
  • • Paste your wallet address
  • • Receive 0.001–0.01 MATIC (enough for 1–5 transactions)
  • • ⚠️ Faucets have limits (1 request per 24 hours)

Issue #2: "Wrong Network" / Funds Disappeared

🚨 What This Means

You're on Ethereum network instead of Polygon network. Polymarket only works on Polygon.

Symptoms: Balance shows $0, transaction reverts, or MetaMask shows "wrong network"

✅ Solution: Switch to Polygon Network

  1. 1

    Open MetaMask Extension

    Click MetaMask icon in browser toolbar

  2. 2

    Click Network Dropdown (Top Center)

    Currently shows "Ethereum Mainnet" or similar

  3. 3

    Select "Polygon Mainnet"

    If not in list, add Polygon network first

  4. 4

    Refresh Polymarket Page

    Your balance should appear now

🔍 How to Verify You're on Correct Network

MetaMask should show:

  • • Network name: "Polygon Mainnet" or "Matic Mainnet"
  • • Chain ID: 137
  • • Currency: MATIC

Issue #3: Transaction Stuck Pending (>1 Hour)

🚨 What This Means

Transaction submitted to network but not confirming. Usually caused by low gas price or network congestion.

Symptoms: MetaMask shows "Pending" for >30 minutes, PolygonScan shows "pending"

✅ Solution A: Wait (Usually Resolves Itself)

Polygon transactions typically confirm within 5 minutes, but during congestion can take 30–60 minutes.

What to do:

  • 1. Wait 1 hour (most transactions clear by then)
  • 2. Check PolygonScan: polygonscan.com → paste your wallet address
  • 3. Look for transaction status: Pending → Success
  • 4. If still pending after 2 hours, proceed to Solution B

✅ Solution B: Speed Up Transaction (MetaMask)

  1. 1

    Open MetaMask → Activity Tab

    Find your pending transaction

  2. 2

    Click Transaction → "Speed Up"

    MetaMask suggests higher gas price

  3. 3

    Increase Gas Price by 20–50%

    Example: If current is 30 Gwei, try 40–50 Gwei

  4. 4

    Confirm & Pay Additional Gas

    Usually $0.10–$0.50 extra cost

  5. 5

    Wait 5–10 Minutes

    Transaction should confirm with higher priority

✅ Solution C: Cancel & Retry (Last Resort)

If transaction is stuck >3 hours:

  1. 1. MetaMask → Activity → Click pending transaction
  2. 2. Click "Cancel" (requires gas fee)
  3. 3. Confirm cancellation (replaces stuck transaction with cancel order)
  4. 4. Wait 5 minutes for cancellation to confirm
  5. 5. Retry original withdrawal with higher gas from start

Note: Cancellation costs gas (~$0.20) but frees up stuck transaction

Issue #4: Exchange Says "Not Received"

🚨 What This Means

You sent USDC to exchange but it's not showing in your account. Usually caused by wrong address, wrong network, or exchange processing delay.

Symptoms: PolygonScan shows "Success" but exchange balance = $0

✅ Step 1: Verify Transaction Success

  1. 1

    Visit polygonscan.com

  2. 2

    Paste your transaction hash or wallet address

  3. 3

    Check status:

    • • Success ✅: Transaction completed on blockchain
    • • Pending ⏳: Still processing (wait 5 more minutes)
    • • Failed ❌: Transaction reverted (funds returned to you)

✅ Step 2: Check Exchange Deposit Requirements

❌ Common Mistake: Wrong Network

Did you send USDC on Polygon network to exchange address that only accepts Ethereum network?

Fix: Contact exchange support immediately. Some can recover, others can't.

⚠️ Common Issue: Exchange Doesn't Support Polygon USDC

Not all exchanges accept Polygon deposits yet. Verify exchange supports "Polygon" or "MATIC" network before sending.

Confirmed Polygon support: Coinbase, Binance, Kraken, Crypto.com, OKX

✅ Step 3: Wait for Exchange Processing

Even after blockchain confirms, exchanges need time to credit account:

Exchange Typical Processing Time
Coinbase 1–5 minutes
Binance 2–10 minutes
Kraken 5–15 minutes
Others 15–60 minutes

⏰ If >1 hour and PolygonScan shows Success, contact exchange support.

Issue #5: Can't Initiate Withdrawal (Button Disabled)

🚨 What This Means

Polymarket withdrawal button is grayed out or clicking does nothing. Usually caused by wallet connection issues or browser problems.

✅ Solutions (Try in Order)

1. Refresh Page & Reconnect Wallet

Ctrl+R (Windows) or Cmd+R (Mac) → Reconnect MetaMask

2. Clear Browser Cache

Settings → Privacy → Clear browsing data → Cached images → Restart browser

3. Try Incognito/Private Mode

Ctrl+Shift+N (Chrome) or Cmd+Shift+N (Mac) → Visit Polymarket → Connect wallet

4. Update MetaMask Extension

Chrome Extensions → MetaMask → Update → Restart browser

5. Try Different Browser

If using Chrome, try Brave or Firefox. Some browsers have MetaMask conflicts.

6. Disable Other Wallet Extensions

Multiple wallets (Phantom, Coinbase Wallet) can conflict. Disable all except MetaMask.

📞 When to Contact Support

⚠️ Contact Support If:

  • • Transaction stuck >3 hours after trying all fixes
  • • Funds sent to wrong address (immediate action needed)
  • • Exchange hasn't credited deposit after 24 hours
  • • Platform bug prevents withdrawal entirely

Polymarket Support Channels

💬

Discord (Fastest)

discord.gg/polymarket → #support channel

Response time: 15 min – 2 hours

🐦

Twitter/X

@Polymarket (public) or DM for private issues

Response time: 1–6 hours

✉️

Email

support@polymarket.com

Response time: 12–48 hours

What to Include in Support Request

  • • Your wallet address (0x...)
  • • Transaction hash (find on PolygonScan)
  • • Screenshot of error (if any)
  • • What you tried already (list troubleshooting steps)
  • • Browser & wallet version (Chrome + MetaMask v11.x)

✅ How to Prevent Withdrawal Issues

1️⃣

Always Keep 0.5–1 MATIC in Wallet

Prevents "insufficient gas" errors

2️⃣

Verify Network Before Every Withdrawal

MetaMask should show "Polygon Mainnet" — not Ethereum

3️⃣

Test with Small Amount First

Send $10–$20 first time to verify everything works

4️⃣

Triple-Check Exchange Address

Copy-paste only, never type manually. One wrong character = permanent loss

5️⃣

Confirm Exchange Supports Polygon

Check deposit page shows "Polygon" or "MATIC" option before sending

Related Guides

Disclaimer: This is educational troubleshooting content. Cryptocurrency transactions are irreversible — always verify addresses and networks before sending. If funds are sent to wrong address/network, recovery may be impossible. This guide cannot guarantee resolution of all issues. Contact official Polymarket support for platform-specific problems. Not affiliated with Polymarket.